A recent study conducted by a travel firm ‘Which?’ published the
latest findings that rated the top 10 airlines in the world as among the
best and worst. The airlines that made it to the top 10 ranks in
different categories include Qantas Airways, Singapore Airlines, Air New
Zealand, Emirates Airline, American Airlines, Thomas Cook, Iberia,
Qatar Airways and Ryanair, among others. The study has been good for
some, while it has been bad for others.
According to the study, Air New Zealand and Singapore Airlines were tied
in first place among the best performers in the world aviation
industry. Emirates Airline achieved the third place in the category of
the world’s best airlines. However, the findings were not good for
Qantas Airways as it was ranked in 10th place. This was however a
consolation for Qantas Airways as it has been facing stiff competition
on the trans-Tasman sector with a poor showing in the latest customer
satisfaction rankings as against its rivals. The airline was ranked 24th
among leading airlines flying on long-haul routes on the trans-Tasman
sector. In the latest rankings that placed Qantas Airways at the 10th
place, the airline received three stars out of five and was voted
negative for its seat comfort and legroom offered to its customers.
Among the worst airlines included Manchester-based carrier Thomas Cook
and American Airlines. Iberia was also not up to the mark in terms of
its performance and was given only one-star rating. The airline received
negative vote for its poor food and drink service and customer service.
The airlines received the ratings based on 13 criteria, which included
customer service, baggage allowances, in-flight entertainment, food and
drink, cleanliness, seat comfort, punctuality and value for money.