South African Airways was recently awarded for its business class for industry experts. Germany based travel magazine, FVW awarded SAA with a "best business class product" for its business class segment, amongst other Star Alliance carriers.
The magazine had conducted a Mystery Shopper project, under which it evaluated Star Alliance carriers operating long-haul business class flights from Germany. SAA scored a promising 94 points out of 100, overshadowing three major European carriers. SAA General Manager Operations, Zuks Ramasia said that we are happy to receive such a big honor. This award yet again affirms our belief that our efforts are being noticed by passengers and industry experts. He further said that we will continue to offer our passengers commodious and comfortable travel experience in the years to come.
Mystery Shopper project judged the carriers on the basis of various facilities, in-flight entertainment options, and seat comfort, food, ambiance etc offered under their business class category. The airline scored high for its comfy fully lie-flat seats, bedding, lounge, food and over all service.