Like a superhero!
Once again, Federico came up like a superhero!!! I appreciate him following through with all aspects of our flight itinerary to ensure everything was satisfactory. If I could give him 100 stars, I surely would, as he has proven himself to fulfil his commitment to customer service. I've always felt that "Customer Service" was not merely a department but an attitude within a company. Federico is a prime example of excellent customer service. Thanks again!!!