Etihad Airways, the national carrier of United Arab Emirates has recently introduced a new service ‘WhatsApp’ in order to allow its users to interact with the airline on an instant basis. With this new digital service, the guests can chat with agents of the carrier about the status of their flights in an efficient and fastest way. The renowned messaging service is primarily a digital strategy and essentially, it’s an advanced element to most of the premium guests standing at the Abu Dhabi International Airport. In a nutshell, the WhatsApp business solution is the latest offering to the flyers by Etihad Airways.
The recent strategy is an effective way of interacting with the customer service agents. Furthermore, it is also planned to expand the solution in order to allow the passengers to get some of the important messages such as flight reminders onto the booking confirmation page of the Etihad Airways.
Robin Kamark, the chief commercial officer of Etihad Airways stated, ‘the recently introduced digital solution is an extensive opportunity for the premium passengers to contact the airline immediately. We all use WhatsApp in our lives for daily basis, hence, it becomes an effective medium for most of the air travelers to communicate with the carrier’s agents and get important information about their journey.’
There are several real-time sources provided to the flyers to get in contact with the airline. These include @EtihadPremium accounts and @EtihadHelp on the Facebook and Twitter page of Etihad Airways. As it’s a trial phase, the WhatsApp contact number will be displayed in the airport’s premium check-in.