Now passengers traveling to/from key Taiwanese airports – Taiwan Taoyuan International Airport and Taipei Songshan Airport – will find convenient to board their flights than before. Thanks to Taiwan’s leading carrier EVA Air, which introduced an upgraded interactive robot called “Pepper” to assist passengers in completing their travel formalities at the two airports.
EVA Air in a statement said that the robot can be used by passengers for scanning their boarding passes and seeking updates about flight schedule and weather at their destinations. The information can be sought in different languages. The robots would be deployed at Taiwan Taoyuan International Airport’s VIP lounges and international check-in counters at Taipei Songshan Airport in future.
Yeh Shih-Chung, Vice President of EVA Air, said, “The company is quite happy that the updated robots are performing well and assisting the passengers efficiently. For now, the services would be provided in Chinese, Japanese and English. The robots would be assisting the passengers by providing information about shopping areas, duty-free products, entertainment options and food, and where they can be found.”
The original version of Pepper was launched by EVA Air in December 2016. The robot had ever since been used by over 30,000 passengers. A chatbot conversational database is being planned to be built for Pepper in future so that it can interact with passengers through chatting.
Meanwhile, EVA Air has been ranked 6th in “the Oscars of the aviation industry” during the SKYTRAX 2017 World Airline Awards. EVA Air has also won awards for the “World’s Cleanest Aircraft Cabins 2017” during the presentation ceremony. It may be known that the World Airlines Awards are often referred to as “the Oscars of the aviation industry”. The annual awards are treated as a global benchmark of airline excellence and considered to be most prestigious for the airline industry.