Hospitality Industry Innovates With SMSs Replacing Phone Calls

Hospitality industry around the world is changing and why not? Even the concept of hospitality has undergone a makeover in the recent past. Growing competition has added to the challenges of the players. No matter the brand of hotels, if you fail to delight your customers with your extraordinary services, you end up losing the faith and of course a prospective customer. Following the latest trends, the Loews and Four Seasons hotels has come up with an innovative methodology to remain connected with their customers.

If you book yourself a room with the Four Seasons hotel in Philadelphia or Loews properties in Orlando and Nashville, you are in for a pleasant surprise. When relaxing in one of these properties, you don’t need to pick up the fixed land line phone to call up the reception, housekeeping or maintenance. Instead, you can pick up your phone and send out a text message requesting for a new towel, a bowl of dog meal for your beloved pet, or a bottle of wine to surprise your loved one.

The new methodology is fast replacing the age old practice of dialing extensions to connect to the hotel departments and waiting endlessly for the right person to answer your queries. And Loews and Four Seasons hotels are leading from the front by giving its customers the luxury. However, this does not come easy. The hotels have had to collaborate with a personal texting service by the name of Zingle to offer this innovative piece of comfort across its properties.

The idea of texting is pleasing the customers who believe it is far better than placing the time consuming calls. Some believe it is good to pace up with the modern world, keep changing their methods, and stay ahead in the rate race. Many hotels around the world are fast adapting mobile apps to connect with their customers with much ease.