One of the biggest nightmares of a business class customer is to travel from Perth to Sydney on a red-eye flight. In case, if you have an urgent business meeting, you cannot even catch that flight.
To avoid all these obstacles and to offer ultimate comfort, Qantas and Virgin Australia are consistently waging war. For instance, the mobile app for Qantas lets you check in while on the way to the airport. If you are only carrying a small roller bag, you can head straight to security. If you are waiting for a flight, you can grab a hot meal with a glass of wine at the Business Lounge while you browse the internet on your tablet using the free Wi-Fi in the lounge.
Qantas and Virgin are throwing down the gauntlet with consistent efforts to offer ultimate comfort to the business class travelers. Dining, seats, lounges, mobile applications, in-flight entertainment, on-time performance and service are the fighting realms.
The Flying Kangaroo will open its new business lounge in Perth by the middle of next year while Virgin Australia will also open its VIP offering, the Club by the same time. Phil Capps, Domestic Head of Customer Strategy for Qantas commented that the airline is committed to offer ease and speed for the customers. The airline is trying to personalize the flying as well as the ground experience with Red Internal App, which the staff uses to record the individual travel needs of the customers. He also mentioned a recent example when one of the customers aboard had undergone a reconstruction surgery on the shoulder. The staff informed the arrival airport’s cabin crew through the app and the customer was well taken care of.
Qantas Club lounges will also offer “grab and go” breakfast. The airline will also broadcast Sky News in-flight as well as domestic and international lounges.
Virgin Australia, on the other hand is focusing on the lounges. A new lounge, double the size of ones in Melbourne and Sydney will open in Darwin. The airline will also increase the capacity of the lounge in Brisbane by July 2015.
Virgin will also introduce premium exit and entry points for corporate traveler and platinum and gold frequent flyers. These passengers coming to Sydney Airport with a hand luggage can enter the lounge directly through a private security line.