Manila is the political, educational and commercial capital of thePhilippines. The city which is also often referred to as Metro Manilais a pulsating metropolis which is made of several smaller cities likeMakati, Passay, Quezon, Caloocan and Pasig. However in spite of theseglaring contrasts and inequalities, Manila today features prominentlyas a global outsourcing and business processing hub.

In 2006,the Philippines which has the third largest English-speaking populationin the world raked in revenues of $2.1 billion from its outsourcingindustry as it was ranked third behind India and China in a globaloutsourcing survey. It is estimated that the BPO (business processoutsourcing) business in the Philippines will earn as much as US$11billion in 2010 as it will employ more than 900,000 people. This BPOboom in the Philippines is currently being led by the demand foroffshore call centers by western companies who are looking to cutcosts. Manila is at the heart of the outsourcing business in thePhilippines However the recent growth spurt in the outsourcing industryin the Philippines has not been fueled by the traditional low valueadded call centers but more high end outsourcing services like legalservices, medical transcription, software development, finance andaccounting, shared services and web design and animation. ThePhilippine government has also done its part in promoting thisoutsourcing industry as it has offered several fiscal and non fiscalincentives to attract foreign direct investment in this industry. Itslabor quality ranked is fourth among all the Asian nations according toa survey conducted by the U.S. based Meta Group.

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