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Study rates worlds top 10 airlines amongst best and worst

by Richa 17. December 2013 04:42

A recent study conducted by a travel firm ‘Which?’ published the latest findings that rated the top 10 airlines in the world as among the best and worst. The airlines that made it to the top 10 ranks in different categories include Qantas Airways, Singapore Airlines, Air New Zealand, Emirates Airline, American Airlines, Thomas Cook, Iberia, Qatar Airways and Ryanair, among others. The study has been good for some, while it has been bad for others.

According to the study, Air New Zealand and Singapore Airlines were tied in first place among the best performers in the world aviation industry. Emirates Airline achieved the third place in the category of the world’s best airlines. However, the findings were not good for Qantas Airways as it was ranked in 10th place. This was however a consolation for Qantas Airways as it has been facing stiff competition on the trans-Tasman sector with a poor showing in the latest customer satisfaction rankings as against its rivals. The airline was ranked 24th among leading airlines flying on long-haul routes on the trans-Tasman sector. In the latest rankings that placed Qantas Airways at the 10th place, the airline received three stars out of five and was voted negative for its seat comfort and legroom offered to its customers.

Among the worst airlines included Manchester-based carrier Thomas Cook and American Airlines. Iberia was also not up to the mark in terms of its performance and was given only one-star rating. The airline received negative vote for its poor food and drink service and customer service. The airlines received the ratings based on 13 criteria, which included customer service, baggage allowances, in-flight entertainment, food and drink, cleanliness, seat comfort, punctuality and value for money.

Currently rated 2.2 by 33 people

  • Currently 2.242424/5 Stars.
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Tags: air new zealand, singapore airlines, worlds top airlines

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