Flights

1. Which airlines do you work with? We have consolidator Air contracts with over 60 airlines. We work with over 200 airlines worldwide.

2. Are your tickets Changeable and Refundable? Most tickets are changeable and some are refundable with a fee. Please call and speak to one of our Customer Service Agents for exact fee(s).

3. How can I make changes and cancellations?

• To make any changes or cancellations please call and speak to one our Customer Service Agents 1-888-808-4123.
• Alternatively, you can send a message by clicking here for Customer Service Department or the Contact Us tab at the top of the page. Your concern(s) will be addressed within 24 Hrs.

4. Can the traveler accrue miles and get upgrades? All tickets accrue miles and based upon the type of fare purchased can qualify for upgrades.

5. What does Price Meet or Beat Policy mean? In its efforts to provide its clients with low International net fares, Fare Buzz offers a Meet or Beat Policy to its clients - In case our clients have received a cheaper fare quote from another consolidator Fare Buzz will either match it or give a lower fare. Clients simply have to get in touch with one of our Travel Consultants and provide them with the name of the consolidator which is providing the cheaper fare; this information can be given over the phone or email. Our Travel Consultants, after having verified the fare, will be able to quote you the same or even lower fare.

Hotels

6. How many Hotels and Hotel Chains do you work with? We work with most hotels and hotels chains. We have pre-negotiated wholesale rates with over 100 thousand hotel properties within the US and worldwide.

7. What are Super Net Rates?

• Super Nets are pre-negotiated wholesale rates which are generally 30-40% below retail prices.
• These rates are prepaid. Full payment is required at the time of reservation.

8. What are Super Saver Rates?

• Super Savers are best available rates at any given point of time.
• Most hotels require a credit card to guarantee the rate and room.
• Some hotels may charge one night charge upfront and the rest upon check out.
• This policy may vary hotel to hotel.

9. How do I add my mark up if using client’s credit card?

• While making a reservation online, there is a column where you can add your mark up.
• While booking on the phone, you will have to advise our travel consultant on the amount of mark up.
• Commissions are sent out within a week of the reservation.

10. How can I make changes and cancellations?

• To make any changes or cancellations please call and speak to one our Customer Service Agents 1-888-808-4123.
• Alternatively, you can send a message by clicking here for Customer Service Department or the Contact Us tab at the top of the page. Your concern(s) will be addressed within 24 Hrs.
• Cancellation fee is displayed in the booking itinerary page and also at the time of booking for most hotels.

Cars

11. How many Car Companies do you work with? We work with all major car companies within the US and Internationally.

12. Can I add my mark up to car bookings? Yes, you can add your mark up to car bookings.

General

15. How long has Fare Buzz been in business? Fare Buzz has been in business since Nov 1994.

16. How can I check prices and make reservations? Reservations can be checked and booked on our website or by simply calling our reservations department 1-888-808-4123.

17. What forms of payments do you accept? We accept all major credit cards. Payments can be made by agency checks as well for which we will have to wait at least 10 business days for the check to clear. Prices are not guaranteed unless paid for.

18. What are your hours of operation?

19. Do you book Groups? Yes, we do. Click on Groups on the Fare Buzz website and complete the information and a group agent will get back to you.

20. Who are your affiliated with?

21. Do I have to purchase insurance on the initial booking or can I add it at a later date? You can purchase insurance anytime before departure.

22. How can I address Customer Service issues?

• Customer Service Issues can be addressed by calling and speaking to one our Customer Service specialist.
• Alternatively, you can also send a message by clicking here for Customer Service or the Contact Us tab at the top of the page. Your concern(s) will be addressed within 24 Hrs.

23. What are the Advantages of working with Fare Buzz?

• We offer 24/7 online booking and ticketing
• One Stop Shop
• Set your own Markup
• Immediate Commission Disbursement
• Live Customer Support and Reservations 7 days a week
• Product and Service Guarantee